8 jun 2022
The owner, Brandon was great to work with initially. However, as time went on, the communication went downhill. We were initially told the process would only take 1-2 weeks, but that turned into a month. Most of the time we did not receive any updates unless we asked and didn't even get a first draft of the website until almost a month in.
The website appeared to be mostly completed, so we made the final payment and then the same day we noticed some things were not completed from what we first agreed upon. Now, they seemingly took the money and ran because we can no longer get a hold of Dark Matter Digital to make these edits.
They were also supposed to migrate our website to a different server so it was faster and that way we could take advantage of their discounted hourly rate each month- of which we were initially told this would be included with hiring them. Brandon had us upgrade our Wix plan to the "ascend" tier to take advantage of this and then proceeded to ghost us. We have tried emails, calls, texts and all met with radio silence....